Returns Policy

In the event that you are not delighted with your purchase then we have a comprehensive returns policy designed to make returning your item as simple as possible. In the first instance we ask that you contact us direct, whether that be by email, phone or live chat to let us know that you would like to make a return.

Someone is always on hand during normal office hours:
Monday to Friday 08:30-17:30
Phone: 01778 562804
Email: [email protected]
Or select the Live Chat option at the bottom of each page.

We understand that sometimes you may need to return an item because you’ve simply changed your mind and that’s no problem at all. Just get in touch and we’ll be happy to talk you through the returns process and and then refund the purchase once the item arrives back in our warehouse*. All that we ask is that you contact us within 14 days of receiving the item and that it is returned to us complete and unused in the original packaging and in saleable condition. This standard returns policy does not apply to bespoke, customised and made-to-order or made-to-measure items where items returned in fully saleable unused condition will only be refunded up to a maximum of 50% of the order value less 100% of the delivery and collection costs. This is due to the individual nature of such items and reflects the fact that we will not be able to sell a returned custom made item for the original purchase price.

How do I return my purchase?
All returned items need to arrive back in our warehouse in order for us to process your refund. As such we need to know that an item is being returned so that our staff are available to accept it. Please only return items to us once you have made contact with us to arrange this. You can contact us via email: [email protected] or phone: 01778 562 804 Monday to Friday 08:30-17:30. Our helpful customer service team will then provide a RAN (returns authorisation number) which you will need to write on the original delivery note and include when returning your item. Once the item has been received back into our warehouse our staff process your return within 10 working days. Refunds will be made via the original payment method used to make the purchase. Refunds will be made less the delivery and (if applicable) the return carriage charge. This will vary from item to item based on location and size. For an accurate price please get in touch and one of our customer service advisers will be happy to work this out for you.

Please ensure that all goods arrive back to us in unused and saleable condition. Signs of use and damage to packaging (unless noted at the point of delivery) will be taken into account when processing your refund as they will affect our ability to resell the item. If using your own choice of delivery agent when returning an item please note that we cannot accept responsibility for damage or loss during transit. Please take all reasonable care to securely package items to be returned and to retain proof of posting. For comprehensive information in regards to our returns policy please see our TERMS & CONDITIONS.

Returning Large Items
In the event that you wish to return a piece of furniture please contact us to let us know and depending on the item and it’s location we can arrange for one of our delivery partners to collect the furniture on your behalf. We will refund you the cost of the item however this may be less the cost of delivery and recollection depending on the circumstances. As we will have to charge you to have any items collected for return would would advise that you arrange your own method of return.

Can You Arrange The Collection?
Yes, we can in the majority of cases arrange for one of our delivery partners to collect any items to be returned. This will typically cost £50 however may be more for very large, multiple items, or those in outlying areas so please contact us first to establish the returns cost. This charge will be deducted from any refund issued.

Damaged and Defective Items
Should one of our products arrive damaged or turn out to be defective please contact us within 48 hours of receiving the item to inform us and we will advise of the return process and what we can do to rectify the situation. In the event of an item arriving damaged please inform the delivery driver immediately and write ‘delivered damaged’ next to your signature. You can then choose to reject the delivery or to contact us to arrange for a later collection. If an item is found to be damaged it is likely that we will request photographs to be sent to us, unless the delivery has been rejected at which point we will need to wait for the item to arrive back to our warehouse before processing a refund. Please note that we are unable to accept returns for items that have been part or fully assembled. In purchasing this type of item you are agreeing to check the item in terms of correct number and type of parts along with condition of said parts prior to assembly. We cannot accept returns of part or fully assembled items unless they are shown to have a manufacturing fault.

Exempt items
Some items are exempt from the standard returns policy these include mattresses, made-to-measure, made-to-order and bespoke items. For hygiene reasons we are unable to accept mattress returns where the item in question has been removed from it’s original packaging. Please ensure that you order the correct item at the point of checkout and if there are any issues regarding size, specification upon delivery do not unwrap the mattress. Additionally our standard returns policy does not apply to bespoke, customised and made-to-order or made-to-measure items. Items from these groups if returned in fully saleable unused condition will only be refunded up to a maximum of 50% of the order value less 100% of the delivery and collection costs. This is due to the individual nature of such items and reflects the fact that we will not be able to sell a returned custom made item for the original purchase price. However if any of these items present with a manufacturing defect then we will proceed with a refund as per our standard policy. Your statutory rights are not affected.

PayPal Returns
All payments made through PayPal are subject to the PayPal privacy policy.

Customer Support

Give FADS a call today on 01778 562803 With so many colours, styles and collections to choose from, you may need a little help deciding. Speak to one of our friendly Customer Advisers to guide you through the entire process, from ordering right through to the delivery of your goods. Our team is on hand to ensure you receive exactly what you’re looking for. Our customer service team can offer you great advice and style tips to make the most of your home. Whether you are looking for the perfect bed or your ideal dinning table we can help you with style advice, additional information about the product and matching furniture and even suggest alternatives if something else might fit the bill. We don’t work on commission so you won’t find any pressurised sales techniques, we really do just want the best for our customers. Our collections are updated regularly and we often have items that are waiting in the wings. If you’ve seen a product somewhere else or like something we have on offer but need it to be a little different get in touch. We may well have just what you’re looking for, and with simple fuss free delivery the furniture of your dreams could be in your home in next to no time. FADS Home And Living

 

Terms Of Finance

• If you make an application for credit, we will conduct a search on the records held about you at a credit reference agency or agencies which will supply us with information about your credit status as well as information held about you on the electoral register. We will use credit scoring methods to assess your application and to verify your identity. Credit searches and other information which is provided to us and/or the credit reference agencies about you and those with whom you are financially linked may be used by us and other companies if credit decisions are made about you or other members of your household. You are linked with another individual if you make a joint credit application or run a joint credit account with them. Even if your application goes no further, the credit reference agencies will add details of this search and your application to your record. We do not offer a quotation service and by proceeding with an application, a search will be registered at a credit reference agency.
• Periodically we may search the information held about you with the credit reference agencies so that we can manage your account and make further decisions about whether your credit facility remains suitable for you. These searches will not be available to other lenders for credit assessment purposes.
• If you enter into a credit agreement with our third party credit provider, they will also add details of your agreement as well as ongoing details of your account and how you manage it to credit reference agency records. If you do not repay on time or in full they will tell the credit reference agencies who will record details of the debt. All this information will be seen by other organisations carrying out later searches. This information may be used to assess you for credit or to verify your identity.
• We may pass your information onto third parties for debtor tracing and debt recovery purposes.

 

 

Home Style, Lifestyle, Your Style

Why shop with FADS Online Furniture Store?

Our comprehensive well curated ranges make shopping as easy as pie. We’ve done all of the leg work so you don’t have to, we’ve seen the products in the flesh, opened every drawer and door and made sure that chairs are as comfortable as they look. You can order with confidence knowing that the product you see is the product you will get and that we’re never more than a phone call or email away to answer any questions or just to help you decide which of our great items to choose. Being online we can also adapt our ranges to reflect current trends at the drop of a hat and if we don’t stock it just ask! We work with a wide and varied range of manufacturers and suppliers and may well be able to source a particular item for you. Not many high street stores can say that!

We strive to provide a convenient and effortless shopping experience for each and every customer. All you need to do is choose from our beautiful ranges, proceed through the checkout and we will do the rest.

Do you need more information? Contact our Customer Services team on 01778 562803 08:30 – 17:30, Monday to Friday or via Live Chat. Alternatively send us an email to [email protected] and we will get back to you asap.

Ideal Delivery

We work with trusted delivery partners to ensure that your purchase goes smoothly from start to finish. Each item will have it’s own specific delivery information on the product page as this will vary depending on size and type. For smaller items we often send them via a the DPD parcel delivery network which means that they reach you quickly. If the item is in our warehouse we will dispatch next working day after ordering, however in order to offer a wide and comprehensive range of products we also arrange deliveries direct from our suppliers to our customers which reduces transit time and associated delivery costs. These are typically large items and will have delivery lead times based on location and route planning from our larger item couriers. Some of our items are made to order and as such will have longer lead times, again this will be clearly displayed in the delivery section on each product page. Every item that requires a two person delivery will be delivered by a team of two delivery staff and your goods will be taken to a room of your choice*. This comes as standard with larger items, you can upgrade smaller items to this service at the check out for an additional cost, now how convenient is that!

High Quality Furniture

Buying furniture for your home can be quite an investment, and we know how important these considered purchases can be. With this in mind we carefully select the products we offer so that they reflect excellent value in terms of cost and quality. We have established relationships with leading furniture companies both in the UK and Europe and can often source hard to find items. If you have a particular piece that you are looking for get in touch and we’ll do our best to find it for you or may be able to offer an alternative that we haven’t yet added to our online range.

Wallet Friendly Prices

At FADS, we believe that you shouldn’t have to sacrifice style or quality so offer fantastic products at great prices and if you prefer to spread the cost we have flexible 0% 4 CLICK FINANCE which allows you to choose your repayment terms and even make month my month adjustments. What more could you want? We don’t do ‘budget’ just great products at a variety of prices. All of our products have been hand selected to ensure that they offer the best in terms of design and function.

Convenient Online Shopping

Make a cup of tea and take a seat with FADS! We provide the experience of being able to shop from the comfort of your own home. You can easily view and look at our vast range of products without even leaving your sofa, who wants the hassle of fighting through the crowds on the high street when online shopping is the place to be! We sell our products EXCLUSIVELY online, meaning that we pass on our amazing savings to you!

*Please see our DELIVERY page for full information regarding this service

Welcome to FADS, make yourself at home.

We love great furniture and design, I mean really LOVE great furniture and design. If there’s one thing guaranteed to get our hearts racing it’s the launch of some new piece of interiors loveliness that we can add to our carefully curated ranges knowing how thrilled our customers will be when it arrives in their homes. We’re always on the look out for emerging trends, new designers and all things gorgeous. Shopping with FADS
means that you’ll have had all the leg work done for you (and it’s been an absolute pleasure) so you can sit back, relax and take your time browsing our edited selection.

Whether it’s the luxury fabrics, the quality materials or simply the stand out design there is always something to elevate our products to something that bit special. We don’t do run of the mill because we know that our exceptional customers deserve exceptional design.

HERE TO HELP

When you need a little help get in touch. Whether it be extra information or just a natter about which dining suite will work best for you give us a call. You’ll get straight through to one of our dedicated customer service team who will be happy to talk you through all aspects of the buying process, delivery or anything else you might need to know. No call centres here, we know our products and we know our customers. We pride ourselves on being accessible, recognisable and bringing the personal touch to online shopping.

You can reach us via telephone Monday to Friday between 08:30-17:30 on 01778 562803, by email on [email protected] or through our Live Chat option.

EASY DELIVERY

You’ll be excited about receiving your new purchase and we work hard to make sure that the delivery goes as smoothly as the purchase. We work with specialist delivery partners to provide a fuss free service. Smaller items are delivered through the parcel carrier network while large furniture items that require a two person team are delivered to the room of your choice (see the delivery section for full details). You can select the delivery date, sit back and relax knowing that the rest will have been taken care of and our delivery partners will keep you updated every step of the way.

Privacy Policy

Last Updated: 21st January 2021

---

Officially registered under the Information Commissioner’s Office (ICO) for data protection requirements: A8794663