Returns

At FADS.CO.UK all our products are delivered with the upmost care and attention. However if for any reason you unhappy with your order please follow our returns procedure.

If the goods are to be rejected in the time limit set of 7 days the Customer shall comply with the return procedure as defined below.
FADS.CO.UK will not accept any returned good(s) should the return not follow the aforementioned return procedure.
The Customer is required to email FADS.CO.UK returns department – returns@fads.co.uk to notify their intention to return any goods. Please note depending on the good(s) or issue; it may take a minimum of 7 working days for FADS.CO.UK to resolve an issue, refund or exchange.
The Customer will also have to complete a `Product Issue Form`.
FADS.CO.UK may request photographic evidence or other forms of evidence. The Customer must comply with FADS.CO.UK in order to process their intention to return their good(s). Any delay in providing information to FADS.CO.UK Returns Department will delay a Customer(s) issue.
In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to FADS.CO.UK supplier before the refund or replacement can be issued. The Customer must follow clause 10.3 and 10.4 above in order to comply with the returns procedure.
In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund less postage, where standard delivery will be charged at £95. Cost may vary depending on the delivery service, item and goods collection address) only. Goods must be returned to FADS.CO.UK supplier before the partial refund can be issued.
Note Semi, Unpacked or Assembled items cannot be returned. Returned item(s) must be in its original packaging and condition and in a saleable condition.

For further information on our Returns policy please view our Terms & Conditions.