Here at FADS we are dedicated to providing great furniture ranges for your home in a variety of styles and we endeavour to work closely with our customers to find out what we are missing.
If you did not purchase with us this time. Please take a few moments to select a reason as to why and we will aim to improve our ranges for you on your next visit.
Why Are You Leaving?
FADS.CO.UK is sensitive to privacy issues on the Internet. We believe that it is important you know how we treat the information about you that we receive on the Internet.
Payment Card Industry Data Security Standards (PCI DSS) Compliant. For your added security when using a Credit or Debit Card on the Internet this FADS.CO.UK site is fully PCI DSS (Payment Card Industry Data Security Standards) compliant. Which means and card data you process on this website will not be held on our files and is not accessible by any party other than your authorised card issuer. WE DO NOT RECORD OR RETAIN YOUR CREDIT CARD INFORMATION
Shop in the knowledge that nothing you pass from our website the Protx Payment Gateway servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Save as provided below, we will not sell, distribute or disclose information about you as an individual or your personal usage of the Site ("Information") without your consent or unless required or permitted to do so by law. The Information we gather will be personal and may include name, delivery address, email address, telephone number, and any personal preferences.
When you have purchased an item you will have the option to join our mailing list. We urge you to join. We will not pester you with spam or advertising from any other company. We will from time to time send you details of special events or promotions that may be restricted to members.
We may monitor customer visit patterns, Site usage and related Site information in order to optimize your use of the Site and we may give aggregated statistics to a reputable third-party, but these statistics will include no information personally identifying you. We may also use the Information we gather to notify you about important functionality changes and alterations to the Site, or offers of products, services or information that might be of particular interest to you. This may involve transferring or selling your Information to other companies, inside or outside the EU.
Your information may also be transferred to another company in the event of sale of our company to a third party. In that event, we will endeavor to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected.
We always aim to improve the services we offer. As a result we occasionally canvass our customers using surveys. Participation in surveys is voluntary, and you are under no obligation to reply to any survey you might receive from us. Should you choose to do so, we will treat the information you provide with the same high standard of care as all other customer information.
(In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - "We do not send random marketing emails to personal email addresses (spam)."
FADS.CO.UK conforms to the requirements of the Data Protection Act, 1998.
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
"Was Really Happy With The Quickness And Efficient Way My Order Was Dealt With Would Recommend To Others"
"Excellent Customer Service"
"Great Service, Fantastic Products"
"Well Made Furniture Exactly What I've Been Searching For! Really Appreciated The Lovely Customer Service"
"This Is The Second Time I Have Ordered From FADS, Customer Service Has Been Excellent On Both Occasions"
"The Whole Process Of Ordering From FADS Was Excellent. Every Step Of Our Order Was Handled Professionally"
"We Purchased Our Dining Table From This Website. Delivery Time Is As Promised. Would Recommend Buying From Them"
"Great Customer Service, On Time Delivery And I Love My New Bed! Thanks FADS!"
"I Would Highly Recommend FADS As A Quality Company In Every Area Thank You"
"Excellent Product At A Reasonable Price"
"Staff Were Polite, Professional, And Friendly. Full Marks!"