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Q. How long does it take for delivery?

A. Please click within the product page “Delivery & Returns” tab for detailed information on delivery times.

Q. Can I have my goods delivered on a particular day?

A. In most circumstances, we can arrange for a delivery to take place on a particular day, however this is subject to availability

Q. Can I place my order over the phone?

A. Yes, please call us on 01778 562803 during office hours and we will be happy to help

Q. Do FADS deliver outside of the UK?

A. Unfortunately we do not deliver outside of mainland UK. Please view all our Delivery options.

Q. Can we deliver to UK ports?

A We are able to deliver to UK ports, but goods should be inspected before they leave the UK.

Q. Can we offer assembly?

A. On some items assembly can be ordered with the item, but if not we have 3rd party company who we work closely with who can offer competitive rates.

Q. What payment types do you accept?

We accept all major credit and debit cards and full payment is taken upon checkout. We also accept payment through our Finance programme where you can pay for your goods monthly. For further information please refer to our PaybyFinance ( page.

Q. Can I cancel an order and do I get a refund?

A. Please refer to our Terms & Conditions for more information on our cancellation and returns policy

Q. Do FADS have shops or showrooms?

 A. We are an online business only and do not have shops or showrooms at the moment.

Q. Are the goods flat packed / assembled?

A. Items are flat packed unless stated.

Q. What happens if something is wrong with my order?

Don't worry, contact our Customer Service team on 01778 562803 and our team will be happy to help.

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Why Shop With FADS